Privacy Policy

1. Who We Are

Faroflow AI is a service provided by Farodale LTD (Company no. 124250, Gibraltar). We provide AI agents for intelligent customer interactions.

2. Scope of This Policy

This Privacy Policy explains how we handle personal information of:

• Customers (companies that contract with us)
• Authorized Users (employees/agents who use our platform on behalf of a customer)
• Website visitors (people browsing faroflow.com or related domains)

3. What Information We Collect

We keep collection minimal:

• Account details (name, email, business role, login) when you sign up.
• Billing information for subscriptions and usage charges.
• Support communications if you email or chat with us.

We do not collect: uploaded media, sensitive personal information, or detailed device/browser/IP logs.

4. How We Use Your Information

We use your information to:

• Provide and maintain the service
• Manage subscriptions and billing
• Respond to support requests
• Improve our services (in aggregate, without identifying individuals)
• Comply with law

5. Sharing Your Information

We only share with:

• Service providers (e.g. hosting, payment processors, CRM platforms)
• Legal authorities when required

6. International Use

Our systems may process and store data in the UK, EU, or other locations where we or our subprocessors operate. We ensure appropriate safeguards (e.g. SCCs for EU customers).

7. Security

We apply reasonable technical and organizational measures to protect information. However, no system is 100% secure.

8. Retention

We keep customer information only as long as necessary for the subscription term, billing, or legal obligations.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict your information. Please contact us at info@faroflow.com for any requests.

10. Changes

We may update this policy from time to time. The latest version will always be available at www.faroflow.com/legal/privacy.

11. Contact