Information about the third-party Sub-Processors that Farodale LTD uses to provide services to its customers can be found below.
Farodale uses the following Sub-Processors to provide its core AI Agent and other customer engagement automation software services. Some Sub-Processors are only engaged for specific Farodale services or channels, as noted below, and may be optional:
| Third Party Service | Purpose | Applicable Services | Location | Website |
|---|---|---|---|---|
| Amazon AWS | Hosting | All services†| USA, Canada, Europe* | aws.amazon.com |
| Anthropic | Artificial intelligence models | All services | USA | anthropic.com |
| LangChain | Logging | All services | USA, Europe* | langchain.com |
| OpenAI | Artificial intelligence models | All services | USA | openai.com |
| Sunshine Conversations by Zendesk | External Messaging Consolidation | All services | USA, Canada | zendesk.com |
†Core infrastructure services
* Europe includes EU member states and the United Kingdom
Farodale may update this list from time to time as we add or remove Sub-Processors. We will notify customers of material changes to Sub-Processors that handle personal data as outlined in our Data Processing Addendum.
For questions about our Sub-Processors or data processing practices, please contact us at info@faroflow.com.