These Terms of Use ("Terms") are a legal agreement between Farodale Ltd. ("Farodale", "we", "our", or "us") and you, the customer ("Customer", "you" or "your"). These Terms govern your use of Farodale's AI-agent software platform and related services (the "Services").
By signing an Order Form or using the Services, you agree to these Terms.
1. Using the Services
- We'll provide the Services during the term stated in your Order Form.
- You and your authorized users can access and use the Services as described in these Terms, the Order Form, and our policies (Acceptable Use Policy, API Terms, etc.).
- Services may be updated from time to time, but we won't make changes that materially reduce functionality without notice.
2. Your Responsibilities
- You're responsible for how the Services are used under your account.
- Don't resell, transfer, or make the Services available to third parties (except to your own end-users through the bot).
- Make sure your end-users know that:
- Farodale isn't liable for their use of the bot.
- Outputs may not always be accurate, up-to-date, or reliable.
- Protect your login details and notify us of any unauthorized use.
3. Data & Privacy
- You own your data. You give us the right to use it only to provide and improve the Services.
- We don't collect uploads, images, or sensitive personal data.
- We may create aggregated, de-identified statistics from usage, which we can use for any purpose.
- Data is processed according to our Privacy Policy and Data Processing Addendum (DPA).
4. Fees & Payment
- Fees include a subscription plus usage, as agreed in your Order Form.
- Invoices are payable within 30 days (unless the Order Form says otherwise).
- Late payments may result in suspension of Services.
- Fees exclude applicable taxes, which you're responsible for.
5. Service-Specific Terms
- Automated Resolutions: counted and billed as per your Order Form.
- Generative AI: Outputs may contain errors or offensive content; don't use them as a substitute for professional advice. You're responsible for oversight.
6. Intellectual Property
- You keep ownership of your data.
- We keep ownership of the Services, including our models, platform, and improvements.
- Feedback you provide may be used by us without restriction.
7. Confidentiality
Each party will protect the other's confidential information and only use it to deliver or receive the Services.
8. Warranties & Disclaimers
- We'll provide the Services in a professional way consistent with industry standards.
- Except as stated here, the Services are provided "as is" and we disclaim other warranties (e.g. uninterrupted operation, accuracy of outputs).
9. Liability
- Neither of us is liable for indirect or special damages (like lost profits).
- Our total liability to you is capped at the fees you paid in the 6 months before the claim.
- These limits don't apply to confidentiality or indemnification obligations.
10. Term & Termination
- Terms start with your first Order Form and continue until terminated.
- Either party may terminate if the other materially breaches and doesn't fix within 30 days.
- On termination:
- Your right to use the Services ends.
- We'll give you access to export your data for a limited period before deletion.
11. General
- Force majeure: Neither of us is liable for events beyond our control (e.g. natural disasters, strikes).
- We're independent contractors; nothing here creates a partnership or employment.
- These Terms are governed by laws of England and Wales, and disputes will be resolved in the courts of London, UK.
- You can't assign this agreement without our consent (except to an affiliate or in case of merger/acquisition).
- These Terms, the Order Form, and incorporated policies (Acceptable Use, API Terms, Privacy Policy, DPA) are the entire agreement.